Refund Policies

• NIM adopts the Refund Policy as per the Standard Student Contract as set out by CPE. This policy will act as a framework in guiding the implementation of detailed refund processes and procedures in the following areas: -
  1. Refund for Withdrawal Due to Non-Delivery of Course
  2. Refund for Withdrawal Due to Other Reasons
  3. Cooling-Off Period

• Refund for Withdrawal Due to Non-Delivery of Course: -
  1. NIM will notify the Student within three (3) working days upon knowledge of any of the following: -
     • It does not commence the Course on the Course Commencement Date;
     • It terminates the Course before the Course Commencement Date;
     • It does not complete the Course by the Course Completion Date;
     • It terminates the Course before the Course Completion Date;
     • It has not ensured that the Student meets the Course Entry or Matriculation Requirement as set by the Organisation stated in Schedule A of the Standard Student Contract within any stipulated timeline set by CPE; or
     • The Student’s Pass Application is rejected by Immigration and Checkpoints Authority (ICA).
  2. The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the Standard Student Contract, NIMI will, within seven (7) working days of receiving the Student’s written Notice of Withdrawal, refund to the Student an amount based on the table in Schedule D of the Standard Student Contract.

*All Application Fees are Non-Refundable and Non-Transferrable.

NIM will provide the Student with a Cooling-Off Period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in Schedule D of the Standard Student Contract) of the fees already paid if the Student submits a written Notice of Withdrawal to NIM within the Cooling-Off Period, regardless of whether the Student has started the Course or not.

All Application fees are non-refundable and non-transferrable.

Student Initiated

• Student to fill in the Refund Request Form to NIM via the Student Service Officers for refund with reasons together with the computation of refund.
• Bursar to prepare the payment history of the Student to the Head of Operations for reference along with a copy of the Student Contract and confirm the refund computation and amount (if any) based on the Refund Policy stated in the Student Contract.
• Upon confirmation of the refund amount, the Bursar is to seek the approval from a member of the Management Team, who will indicate approval on the Refund Request Form before the refund amount can be issued.
• All refund amounts will strictly adhere to the Refund Policy as stated in the Student Contract unless otherwise decided by the School’s Management.
• Upon the approval by the Management Team, the Bursar is to pass the Refund Request Form to the Finance Department for issuance of the refund amount.

NIM Initiated

• Non-Delivery of Course
  1. Head of School to notify the Head of Operations on the status of the course after consultation with the Management Team.
  2. Student Service Officers to send notification to students on the non-delivery of course.
• Rejection of Student Pass
  1. Receipts of ICA Notification on appeal of student pass is through normal mail, whereby Student Service Officers will indicate date received on the letter.
  2. Student Service Officers will notify the Sales and Marketing Staff who will notify the students on rejection of student pass.
• Processing of NIM Initiated Refunds
  1. Head of Operations to instruct the bursar to prepare the payment history of the student.
  2. Head of Operations to seek approval from General Manager for the refund and hand over to Finance Department.
  3. Finance Department will notify student on the computation and collection of refund (to be completed within 7 working days of notification to student).

For cheque refund, NIM will notify the student via email to collect the cheque when it is ready. When the student collect the cheque, they are to sign the Cheque Voucher to verify receipt of the cheque.

For TT refund, NIM will notify the student via email when the TT transaction is completed. All bank charges for TT will be borne by the student.