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30/03/2017

NIM Graduation Ceremony will be held at Royal Palm, Clarke Quay Address : 6 Eu Tong Sen Street #04-86/87/89. Please contact our Student Services @ 67776996 for registration now.

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26/10/2015

Turn Your Diploma to Master's in 2 years, Contact our sales at 67776996 for more details

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Refund Policies & Procudure

Refund Process
NIM refunds students under various scenarios in a fair and reasonable manner.
 
Refund Policy
The NIM’s refund policy is as follows:
 
1.   Refund for withdrawal due to non-delivery of Course:

a.    NIM does not commence the Course on the Course Commencement Date;
b.    NIM terminates the Course before the Course Commencement Date;
c.    NIM does not complete the Course by the Course Completion Date;
d.    NIM terminates the Course before the Course Completion Date;
e.  NIM does not ensure that the Student meets the Course entry and matriculation requirements as set by the Organization in Schedule A of the Student Contract within any stipulated timeline set by CPE;
f.  Student’s Pass application is rejected by Immigration and Checkpoints Authority.

 Students will be refunded the entire amount of the Course Fees and Miscellaneous Fees already paid.  Refund is to be made within 7 working days from the date of notification of non-delivery of the Course.
 

2.    Refund for withdrawal due to Other Reasons:

NIM will refund the student accordingly to the Table below for any reason other than those in stated in S/No1 above - Refund for withdrawal due to non –delivery of Course. NIM will refund the student within 7 working days of receiving the Student’s written notice of withdrawal.

 

 

% of the amount of the Course Fees and Miscellaneous Fees Paid
If Student’s written notice of withdrawal is received
50% more than 30 days before the Course Commencement Date
 
30% before, but not more than 30 days before the Course Commencement Date
 
Not Applicable after, but not more than 0 days after the Course Commencement Date
 
Not Applicable more than 0 days after the Course Commencement Date
 

  
 

3.    Refund due to cooling off period

The Student is given a cooling-off period of 7 working days after the date of the Contract has been signed by the Student and NIM. NIM will refund the Student the highest percentage of the Course Fees and Miscellaneous Fees as stated in the Refund Table above if the Student submits a written notice of withdrawal to NIM within the cooling-off period regardless of whether the Student has started the course or not.

 

4.  All Application fees are non-refundable and non-transferrable.
 

Refund Procedures
 
NIM has refund procedures which are aligned with the refund policy to execute any refund request.
 
NIM’s refund procedures cover the following: 

1. Refund for withdrawal due to non-delivery of course;
2. Refund for withdrawal due to other reasons; and
3. Refund during cooling-off period.

 

1.   Refund for withdrawal due to non-delivery of course

a. NIM will send an email and/or letter to notify the students.

b. NIM to arrange for meeting with affected students to come to the school to process the refund documentation.  If the student is overseas, all documentation will be done via courier.

c. NIM will refund students all Course Fees and Miscellaneous Fess paid within 7 working days from the date of the student written request for refund.  All monies will be refunded to the students via the Escrow Account or NIM Account depending on where the fees are deposited into (See below – Escrow Refund / NIM Refund).

d. Student to fill up and sign the following with the help of student services.

Feedback Form.  Student to fill up the Feedback form requesting for refund. 

Request for Refund Form.  Student is to give the bank account information for the refund to be deposited.  This form will also include the refund amount. This is a DBS form. 

Student Contract.  Student and Head of Operations have to sign on every page of the copy of the student contract.  This is a requirement by DBS.

Pre-mature Withdrawal form.  This is to close the escrow account for the Fee Protection Scheme. This is a DBS form.
 

2.    Refund for withdrawal due to other reasons

a. Student to fill in the Feedback form or provide a written letter to NIM via the Student Service officers for refund for withdrawal with reasons.

b. Head of School to interview the student and approve the withdrawal.

c. NIM will refund students based on the Refund Table in Schedule D of the NIM-Student Contract. All monies will be refunded to the students via the Escrow Account or NIM Account depending on where the fees are deposited into (See below – Escrow Refund / NIM Refund).

d. Student to fill up and sign the following with the help of student services.

Feedback Form.  Student to fill up the Feedback form requesting for refund. 

Request for Refund Form.  Student is to give the bank account information for the refund to be deposited.  This form will also include the refund amount. This is a DBS form. 

Student Contract.  Student and Head of Operations have to sign on every page of the copy of the student contract.  This is a requirement by DBS.

Pre-mature Withdrawal form.  This is to close the escrow account for the Fee Protection Scheme. This is a DBS form.

 
 

3.    Refund during Cooling-off Period

a. Student to fill in the Feedback form or provide a written letter to NIM via the Student Service officers for refund within the 7 working days after the date of the contract.

b. If the written notice for refund is within 7 working days after the date of the contract, NIM will refund the student the highest percentage in the Refund Table in Schedule D of the NIM-Student Contract. All monies will be refunded to the students via the Escrow Account or NIM Account depending on where the fees are deposited into (See below – Escrow Refund / NIM Refund).

c. Bursar is to prepare the following:

Feedback Form.  Student to fill up the Feedback form requesting for refund. 

Request for Refund Form.  Student is to give the bank account information for the refund to be deposited.  This form will also include the refund amount. This is a DBS form. 

Student Contract.  Student and Head of Operations have to sign on every page of the copy of the student contract.  This is a requirement by DBS.

Pre-mature Withdrawal form.  This is to close the escrow account for the Fee Protection Scheme. This is a DBS form.

 

4.    Escrow Refund

Refund from the escrow account will be paid directly by the bank to the student according to the bank account information furnish by the student in the Request for Refund Form.

All bank charges for overseas transfer will be borne by the student.

DBS will send a “Notification on Request for Refund” to NIM after the student has been refunded by the bank.

NIM will notify the student via email when NIM received the bank’s refund notification.

 

5.    NIM Refund

For cheque refund, NIM will notify the student via email to collect the cheque when it is ready.  When the student collect the check, they are to sign the Cheque Voucher to verify receipt of the cheque.

For TT refund, NIM will notify the student via email when the TT transaction is completed.  All bank charges for overseas transfer will be borne by the student.