Feedback and Complaints
At NIM, all feedback and complains are taken very seriously. Students have multiple channels to lodge their feedback and complaints via feedback forms, emails, letters and telephone calls.
NIM will resolve all feedback and complaints within 21 working days. Student service staff will acknowledge any feedback and complaints within 3 working days.
Feedback / Complaints Resolution
- Head of Department / Head of Operations will provide student with a solution. If the student accepts the solution, no further action will be taken.
- If the student does not accept the solution, the issue will be escalated to the General Manager who will offer a second solution. If the student accepts the solution, no further action will be taken.
- If the student does not accept the solution, NIM will propose that the matter be resolved through the Dispute Resolution Scheme offer by the Committee for Private Education Student Service Centre (CPE SSC).
Dispute Resolution Procedure
|Complaint||Recommended Course of Action|
|Private education institution violates conditions of registration
(example: misrepresentation or failure to honour contract term)
|Official investigation of the private education institution by an inspectorate team from the Committee for Private Education|
(example: poor teaching quality, changes to curriculum, and delays in awarding certificates)
Stage 1: Mediation
Small Claims Tribunal
Stage 1: Mediation
The compliant may be referred to the Singapore Mediation Centre for mediation.
Stage 2: Arbitration
If the parties fail to reach a settlement through mediation, the student can progress on to arbitration for a resolution of the dispute.
For further information on the CPE SSC, students can visit www.cpe.gov.sg.
To submit any feedback online, please click here to fill in the feedback form.
Appeal of Result
- A student who has not agreed with their module result may wish to submit an appeal for review of result using Results Appeal Form through the Student Services Executive giving his/her reason(s).
- This appeal must be submitted within 10 working days of the release of exam results together with payment of the required fee.
- The whole Appeal process from the student submission of the Result Appeal Form to the Exam Officer informing the student of the outcome of appeal shall be completed within 10 working days.
Pastoral Care Counselling
NIM has a Guidance & Counselling Centre to assists students to resolve personal difficulties and acquires skills, attitudes, and resources necessary to succeed at NIM and to pursue productive and satisfying lives after NIM.
NIM Guidance & Counselling Centre strives to contribute to the overall education mission of NIM by facilitating in the following four main domains.
- Personal — to understand and appreciate oneself
- Social — to relate effectively to others
- Educational — to develop appropriate educational plans
- Career – to develop life and career plans
Guidance and Counselling Team
NIM strives to provide holistic care for our students – to gain balance in the various aspects of physical, mental, social, emotional and spiritual development. The Guidance and Counselling Team consist of senior staff to assist students in the four main domains listed above.
– – – – –
Ms Fanny Chan – Head Counsellor
Experience: Student counselling, career and development services at MOE schools and private education institutions in Singapore. Counsellor volunteers with at-risk youths at halfway house in New York City.
How to reach us: Tel: 6671-0126
Operating hours: Monday, Tuesday & Friday: 8:30 am – 5 pm Wednesday & Thursday: 8:30 am – 7 pm
Students can also use the following additional emergency resources below.
|Samaritans of Singapore||Alcoholics Anonymous||National Addictions Management Service (NAMS)||Singapore
Anti-Narcotics Association (SANA) Hotline
|Care Corner – Youth|
|Anxious, Troubled and/or Depressed||Alcohol-dependent and their families||Various addictions, (gambling problem and substance behavioural addictions)||For drug-abusers, their families and the general public||Stress or mental health issues||Care Corner – Youth|
|Tel: 1800-221 4444 (24-hour hotline)
Or email: firstname.lastname@example.org
|Tel: 6475 0890
|Tel: 1800-666 8668
(Mon to Fri, 8.30am-6.00pm)
|Tel: 1800-733 4444
(7.30am – 12 midnight)
|Tel: 6386 1928||Tel: 1800 3535 800
(10am – 10pm)
Accommodation & Pick-up
Are you looking for accommodation while you are in studying in NIM? These are some of the most popular types of accommodation available in Singapore.
Hostels (NIM will assist where applicable)
These are privately-run accommodation for students. You may opt to have a single room or share the room with someone. Basic facilities include common bathrooms, a bed and study table. Some may have facilities for common dining areas, laundry services and even sports and recreation facilities.
HDB Apartments (Students to arrange themselves)
These are public housing apartments with 2 – 4 bedrooms in each flat. The room usually comes with basic furnishings like bed, writing desk, chair, and electric fan and usually includes the use of electricity, water and gas. Additional costs may be incurred if you require other facilities and arrangements.
Private Apartments / Condominiums / Terrace Houses (Students to arrange themselves)
These are private housing apartments with 2 – 4 bedrooms in each flat. The room usually comes with basic furnishings like bed, writing desk, chair, and electric fan and usually includes the use of electricity, water and gas. Condominiums are usually costlier compared to private apartments due to the facilities available. Additional costs may be incurred if you require other facilities and arrangements.
Accommodation rental rates in Singapore are dependent on several factors such as the location, furnishings and facilities provided, and the type of occupancy you require.
|Type||Rental per month (S$)|
|Hostel||1 per room
2 per room
3 per room
4 per room
|350 – 800|
|HDB Apartments||1 per room
2 per room
3 per room
4 per room
|300 – 800|
|Private Apartments, Condominiums & Terrace Houses||1 per room
2 per room
3 per room
4 per room
|400 – 1500|
Terms & Conditions of Tenancy Agreement:
- You will need to sign a Tenancy Agreement with your landlord.
- Most agreements state the rental per month, what the rental covers and when you need to pay your rent.
- You are usually required to place a deposit of one month and pay the first month’s rent in advance. If you intend to end the Agreement, you are usually needed to give at least a month’s notice.
- You are also expected to take good care of the items entrusted to you or you will need to pay for any damages and breakages.
Airport Pick-up Arrangement
For your convenience, NIM can arrange airport pick-up service for international students. When you arrive at Singapore Changi International Airport, someone will be waiting at the Arrival Hall to welcome you. He will then send you to your destination in Singapore.
Tel: +65-6777 6996
Fax: +65-6324 0905
New Student Orientation
- The new student orientation sessions are offered at the beginning of each intake to help new students adjust to Singapore life (international students) and to induct them into our institute’s culture. The programme comprises two major sessions – one session covered by Head of School and one session covered by the Student Services staff.
- The sessions include an introduction to the school organisation and the key staff personnel in our institute and activities to provide a welcoming and inclusive atmosphere that connects students to campus resources and people. The orientation programme acquaints students with institutional expectations and values, and promotes learning and discovery both inside and outside the classroom.
- The following are the major areas covered in the student orientation.
Regulatory and Contractual Matters
- Overview and Services of Committee of Private Education
- Student Contract
- Fee Protection Scheme
- Medical Insurance
- Refund Procedures
- Transfer, Withdraw and Deferment Procedures
- Student’s Pass Regulations
- NIM Vision, Mission, Values and Culture
- NIM School Structure and Key Management
- Examination Structure
- Dispute resolution procedures
Student Life Matters
- Fee Payment
- Overview and applicable laws of Singapore
- Facilities and amenities around the campus
- Details of the Student Handbook